Customer Service Representative Job ID: 270 - CSR		STATUS: Open
Job Title:	Customer Service Representative	FLSA Status:	Exempt
Department:	Customer Service	Supervises Others:	No
Reports to:	Plant Manager	Location:	Gordon, GA
Description
GENERAL PURPOSE: The general purpose of this position is to work with customers to coordinate maintenance (repair, paint / coating, cleaning) events on railcars (e.g., tank, hopper, and other freight cars) that are in agreement with FRA, AAR, and customer requirements and Rescar service capabilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as the primary customer contact, answering customer questions and requests related to services on railcar maintenance. Evaluate en-route notifications from customers ensuring Rescar has received appropriate information (e.g., MSDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars. Prepare railcar file to ensure Plant has the appropriate forms, documentation, drawings and information to service railcar. Communicate railcar maintenance expectations, perspectives and requirements between Plant operations team and the customer. Monitor and track railcar movements in and out of railcar maintenance centers and resolve any items that are causing service delays to meet work order deadlines. Enter and update data in computer systems to reflect accurate dates, car status changes, and notifications on railcar maintenance activities. Develops daily, weekly, and monthly railcar status reports. Manage documents / data and communicates important information such as customer requirements, shop instructions, and technical specifications to appropriate team members. Other duties as assigned.
Requirements
DESIRED MINIMUM QUALIFICATIONS: 4 years experience in railcar maintenance planning and fleet management. Experience in Tank car repair, Freight car repair (all car types), railcar cleaning, and railcar coating. Industry knowledge of AAR and FRA rules, and Tank Regulations. Ability to read and interpret blue prints and technical drawings. Excellent verbal and written communication skills, ability to communicate with all levels of customer organization. Strong attention to detail. Exceptional organizational skills and ability to multitask. Computer proficiency in MS Office applications, Repair / Rail systems, and Fleet Management Software.
Work Environment / Conditions:
Heavy Industrial Plant Environment Working around heavy moving equipment Work in high places and confined areas Climb, squat, bend, twist, and regularly lift up to 50 pounds or more to accomplish work tasks Use of respirator as required Work outdoors in all weather conditions
How to Apply:
Email Resume and Salary History to careers@rescar.com or fax to 630-963-6949. Include job ID # 270-CSR on your correspondence. Please note that submissions without salary history may not be considered. Rescar, Inc is an equal opportunity employer.