| 1. |
From which Rescar location did you recently receive service? : |
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| 2. |
* What type of service did you request?: |
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| 3. |
* Initial contact for service was made to: |
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| 3.1. |
Other: |
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| 4. |
Over All: (Choose selection: 1 - 5) |
| 4.1. |
* Ease of doing business: |
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| 4.2. |
* Level of satisfaction with service delivery and scheduling commitment: |
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| 4.3. |
* Safety awareness and safe practices: |
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| 4.4. |
* Quality for service performed: |
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| 4.5. |
* Cleanliness/Housekeeping: |
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| 4.6. |
* Billing accuracy: |
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| 5. |
Personnel: (Choose selection: 1 - 5) |
| 5.1. |
* Responsiveness: |
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| 5.2. |
* Courteousness: |
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| 5.3. |
* Communication skills and overall professionalism: |
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| 5.4. |
* Knowledge of customer requirements and work being performed: |
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| 5.5. |
* Follow up on service rendered: |
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| 5.6. |
* Timeliness and accuracy of completion of applicable documentation: |
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| 6. |
* How often do you use Rescar to service your railcar maintenance needs?: |
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| 6.1. |
Other: |
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| 7. |
* How strongly would you recommend this location / Rescar?: |
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| 8. |
* We welcome your comments. Do you have any suggestions/comments about the service you received?: |
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| 9.1. |
* Name: |
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| 9.2. |
* Email Address: |
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| 9.3. |
* Phone Number: |
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| 9.4. |
Fax Number: |
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| 9.5. |
* Company Name: |
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| 9.6. |
Address: |
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| 9.7. |
* City, State: |
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| 9.8. |
* Zip: |
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| 10. |
Would you like to have a Customer Service Representative call you directly to discuss your experience with Rescar services?: |
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| 11. |
Other Comments/Concerns: |
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| 12. |
Do you have a need for any other types of services and/or service center locations that Rescar currently does not offer? : |
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| Thank you for submitting your comments, suggestions and requests for assistance. If you requested a specific response, we will contact you within two business days.. |
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